May 2012

GoldMine’s Record Alert function allows you to create a set of different alerts that will automatically ‘Pop Up’ whenever a user, any user, views a record…

You might find these very useful to display messages for…

• Top & Important Clients
• Key Prospects
• Customers on Credit Hold
• Customers with specific needs

To add a record alert to a contact go to Edit | Record Properties | Record Related Settings then click on the Alerts tab.

This window above shows alerts that have already been created.  Once an alert is created it can be used on any record.  To use an existing alert check Enable Alerts then check the relevant alert(s).

To create a new alert click the New Alert button.

The Code can be any three letters…  The Alert Description should be a few words describing the alert…  The Message can contain any special verbiage.  When setting up a new alert, remember that these are can be used universally so you probably don’t want anything too contact specific.  Click OK after you’ve set the alert.

The newly created alert can be set for the current record.  Click Enable Alerts and the appropriate alert.

If you Check the Log this alert to history when a user is alerted option, at the bottom of the above window, GoldMine will automatically create a history record whenever the alert is activated.  An alert will be activated whenever someone views the record for more than 7 seconds.

When testing this out be sure you leave the record you enable an alert for then go back to the record to active the alert…

Next week we’ll take a look at editing existing alerts, finding all records with an alert, and changing the 5 second rule…

Until then, have a great weekend!

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